The story of Annie Claude

Hello Michel,

I wanted to write to thank you sincerely for your generosity towards me and my family.

When I called Nettoyeur de la Cité, I just wanted to find out about the costs for the air duct cleaning of my heating unit, because I was in a pretty desperate situation.

As I explained to you, another company, that I will not name here, had given me an amount for the cleaning services of  ALL of my heating system, but once the unit was cleaned and they saw what was left to do, they told me the price was going to double in order to carry on the duct cleaning service!

You clearly explained to me that this type of practice is completely contrary to your work values. Your policy, as you indicated, states that the estimate for each of your services includes ALL the work to be undertaken and that there is never a hidden fee or an excuse for an increase. The more I listened to you, the more I understood that I had chosen the wrong air duct cleaning company to clean my heating system. The price you offered me was the same price that the other company initially gave me, but they wanted to add more and more, because, yes, I have to admit I was way over the recommended time to do this cleaning and the ducts needed a lot of attention.

You also kindly took the time to explain to me the potential health hazards associated with having a heating system clogged with dust and when you told me that this could lead to respiratory problems, my heart just dropped! As I told you, my daughter has been suffering from sinus problems for some time.

But what could I do? Unfortunately, I didn’t have the budget to finish the job because I had spent it with the other duct cleaning company. I thanked you for your professionalism and your time and I told you that I would have to think about it, but I knew full well that I did not have the money at my disposal. I felt really down and discouraged. 

Five minutes later, you called me back and you literally made my day! You told me you were going to finish the cleaning, and it would be completely FREE!

I was so moved that I don’t really remember what I said to you and that’s why I wanted to write to you today to make sure I thank you properly. You and your team of cleaning experts are not only trusted professionals, but also people of the heart! 

A very big THANK YOU again for your generosity, you deserve all my gratitude and that of my family!

Very sincerely,

Annie Claude